We currently use JNE shipping company (www.jne.co.id) for shipping to all cities in Indonesia. JNE offers Economical, Regular and Fast Service.

Order Processing:
We process your order only during Business Hours, from Monday to Friday (9:00AM until 4:PM). All confirmed orders on weekdays after 4PM, will be processed on the following day.

For orders during the weekends, will be processed on the following Monday or the next business day. Note that our order process contains of checking the payment, preparing and delivering the goods to the shipping company.

Domestic and rates can be found at www.jne.co.id and for international rates informed upon request to our customer service.

Shipping Rules and Restrictions:
Asana Batik is not liable for any risks of loss of the merchandise after JNE has picked up and deliver to the designated address. Customers are responsible if JNE can't deliver the goods on time due to incomplete address, no recipient at the address or the recipient rejects the goods. If the goods are returned to us, customers are obligated to pay the shipping fee to reship the order. Our free complimentary shipping is only valid for first/one time order only. We also are not responsible for any additional taxes and duties charged. If you decide to refuse the delivery, you are responsible in all fees charged by shipping company - both for sending and returning the product to us.