- DO I NEED AN ACCOUNT TO ORDER?
Yes, you need to create an account to place an order. By having Asana Batik account, you will receive our most recent updates, special offers and faster future checkouts!
- IS MY PERSONAL INFORMATION GOING TO BE KEPT PRIVATE?
Asana Batik guarantees to keep all of the information you've provided private and safe. We will not disclose it to anyone!
- HOW DO I RESET MY PASSWORD?
Click on the 'Forget my password' link and follow the instructions provided.
- HOW DO I PLACE MY ORDER?
Please find below 5 easy steps to shop in our webstore:
1. Browse & Choose
Browse our products by category and type that are displayed on the top of the page. You could also click on the "NEW ARRIVALS" to see our latest arrivals!
2. Check Out
Once you've found the items you want to purchase, simply click "ADD TO BAG". To view the items that you have added, click on the "SHOPPING BAG" button at the top right of the page.
Once you are happy with your order(s) and ready to move to payment, just click "CHECKOUT"!
3. Fill In Details
Now this is the part where creating an account will come in handy - you will not need to fill in your personal and shipping details every time you make an order! Once you are done - simply
click "PROCEED TO ORDER" to complete.
4. Process your shipping & payment Choose your payment method: Bank Transfer or Visa/Mastercard. On this page, you will also choose your delivery time. For Jakarta area, you can have
the option for 1-day service. To learn more about 1-day service, please check point “SHIPPING” under FAQ.
5. Confirm order & payment
Confirming your payment is not necessary for those who pay with Credit Card. If you pay through Bank Transfer, confirm your payment at the bottom of the page (under MY ACCOUNT)
within 48 hours.
- HOW DO I KNOW WHICH SIZE TO CHOOSE?
Well, most of our women clothes come in 5 sizes: XS, S, M, L and XL. As for men clothing, they also comes in 5 sizes, which is: S, M, L, XL and XXL. Please refer to the Size Guide section at
each of our product's description page, to ensure the best fit for you.
- WHAT KIND OF PAYMENTS DO YOU ACCEPT?
We accept Bank Transfers (BCA & BNI) and Credit Card (Visa & Mastercard). For more details, please visit our Terms & Conditions page.
- WHEN WILL I GET MY ORDER?
After you have ordered, paid and confirmed your payment, we will process your order as soon as we are able to. In general, it will take about 1 (one) business day after payment
confirmation to process your order and send to the shipping company. For more info, click “Shipping & Handling” at the bottom of the page.
- MY ORDER HAS BEEN LATE FOR A COUPLE OF DAYS. WHAT HAPPENED?
For all orders related issues, please kindly contact our Customer Care directly by email to email@example.com or WhatsApp to (+62) 813 8066 6189 (Mon to Fri: 8:30 AM –
17:00 PM) and we will be happy to help you directly.
RETURNS & EXCHANGES
- IF THE ITEM I BOUGHT DID NOT FIT ME PERFECTLY, CAN I EXCHANGE IT WITH ANOTHER ITEM?
Don't worry, if the item you bought via our webstore does not fit you perfectly, you can exchange it in another size, as long as the clothes is in unworn conditions and tags still attached.
However, the product must be return to us within 7 days after you received the items. Please kindly visit our 'Return & Exchange' page to get more detailed information! Please note
that you may not return or exchange all sale items.
- DO YOU HAVE ANY REFUND POLICY?
Unfortunately, we do not have any refund policy at the moment, unless the item you bought has any manufacturing defects. Although all products that come out of our warehouse has gone
through a detailed quality check, in some cases there may be some that accidently passed the quality control process. If that’s the case, we will be gladly to exchange the product with a new
one for you.
STORES & STOCKISTS
- I WANT TO TRY ON THE CLOTHES BEFORE BUYING THEM. WHAT DO I DO?
If you would like to see our products up close before buying them, you can just visit us at our offline stores near you. See “OUR STORES” page to see which ones you can go to! Please note
that not all items available at our webstore will be available at our Stores and Stockists. May we suggest to try on similar styles to the ones you want and then buy them at our webstore!